At Alluvi Healthcare, your satisfaction is our priority. We want you to feel confident and supported when purchasing from us, no matter where you are in the world. Please read our return and refund policy carefully:

 

1. Eligibility for Returns

 

Items must be unused, unopened, and in their original packaging.

 

Returns must be initiated within 14 days of receiving your order.

 

For health, safety, and regulatory reasons, opened or used healthcare products, supplements, or personal care items cannot be returned.

 

This return policy applies to customers worldwide.

 

 

2. Non-Returnable Items

 

Perishable or consumable products (e.g., supplements, nutrition packs).

 

Items marked as Final Sale.

 

Digital products, consultations, or downloadable content.

 

 

3. Return Process

 

To request a return, please contact our support team at health@alluvi.fitness with your order number and reason for return.

 

Once approved, you will receive return instructions.

 

Customers are responsible for return shipping costs unless the item was defective or incorrect.

 

 

4. Refunds

 

Refunds will be issued once the returned item has been received and inspected.

 

Approved refunds will be processed to your original payment method within 5–10 business days.

 

Shipping fees are non-refundable (unless the return is due to our error).

 

 

5. Exchanges

 

We only replace items if they are defective, damaged, or incorrect.

 

If you need an exchange, please email us at health@alluvi.fitness.

 

 

6. Damaged or Incorrect Orders

 

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.

 

7. Contact Us

 

If you have any questions about our return and refund policy, please reach out to us:

 health@alluvi.fitness

 alluvi.fitness